Dear valued customers,

•  Never send money based solely on requests received through social media or messaging platforms such as WhatsApp, Telegram, Facebook, email, SMS, or unsolicited phone calls. Verify any financial request through direct voice communication or official contact channels of the purported sender before initiating any transaction.
•  Never share PINs, passwords, OTPs, verification codes, or other security credentials with any person under any circumstances.
•  Do not open suspicious links received through SMS, emails, or social media and should only download mobile banking and mobile money applications from trusted sources.
•  Regularly check your account or wallet balances and transaction history.
•  Do not allow strangers or unauthorized individuals to assist them when using ATMs, mobile money, mobile banking applications, or other digital financial services.
•  Immediately notify your financial institution if your phone, SIM card, or any device linked to financial services is lost, stolen, or compromised.
•  Be encouraged to promptly report any fraud incidents or suspected fraudulent activity related to your accounts to their financial institution through official communication channels.