Siinqee Bank S.C. Mobile Banking Customer Terms and Conditions

In order to use Mobile banking services, the individual user acknowledges and accepts terms and conditions provided below. All terms and conditions pertaining to all other bank accounts shall continue to apply notwithstanding any contrary provision in this regard:

  • 1

    The bank will provide the user with a login username and temporary password through his/her email or SMS for Mobile banking in the first instance. Where the user forgets his/her password the bank will provide a new temporary password upon the user’s written request,

  • 2

    As safety measure the user shall change the temporary password/PIN immediately after receiving from Siinqee Bank users are requested to change their password frequently as possible,

  • 3

    The user acknowledges that the password/PIN service as user’s authorized signature. This signature i.e password/PIN, authorize and validate any request or instruction given just as actual written signature does,

  • 4

    The user is responsible for maintaining the confidentiality of his/her password/PIN. The user shall not be disclosed under any circumstances, his/her password/PIN to anyone including those claiming to represent the bank. It should be understood that the bank does not need the user’s password/PIN for any reasons whatsoever,

  • 5

    The user shall make sure that no one is watching his/her password/PIN while using it.

  • 6

    If the user gives the Password/PIN to anyone or fails to safeguard the security of his/her credentials, he/she does at his own risk as anyone with user password/PIN will have access to user’s account. The bank will not assume any responsibility in this regard,

  • 7

    The user agrees and acknowledge that the bank shall not in any way he held responsible or liable for any loss due to disclosure of information or carrying out of instruction of the user by the bank.,

  • 8

    The user has agreed to pay service changes for using Mobile banking at the rate to be fixed by the bank from time to time. The bank reserves the right to change the rate of service charges from time. The user hereby authorizes the bank to recover the service charges for the usage of Mobile banking by deducting from his/her account,

  • 9

    Normal Mobile charge by the Ethiotelecom or any service provider, if any, will be applicable for each Mobile banking service,

  • 10

    The user hereby agreed and confirmed that he/she will not use the Mobile banking for any other unlawful activities, the bank may demand an explanation from the regarding any matter involving money laundering and,

  • 11

    The bank has the right to revise these terms and conditions at any time and will notify same to user.